Ordering

How do I order a custom leather pet portrait?

Choose your leather portrait style, select the available options, upload your photos, and add any notes for the artist. Review the details in your cart before checkout.

Can you include more than one pet?

Yes. We offer single-pet, two-pet, and multi-pet portrait options. The price and creation time may vary depending on the number of pets and the selected portrait style.

Can I order a leather pet portrait as a gift or memorial keepsake?

Yes. ZOYOPAW leather pet portraits can be created for birthdays, holidays, adoption anniversaries, weddings, meaningful milestones, or in memory of a beloved pet. You can add a gift message where available. Please confirm the recipient’s address and allow enough time for creation and shipping.

What kind of photo should I upload?

Upload clear photos that show your pet’s face, markings, colors, and other recognizable details. You can include additional photos as references for details that may not be visible in your main photo.

Will my photos remain private?

We use uploaded photos to create and support your order. We will not publish customer photos or stories for marketing without permission.

What if I’m not sure whether my photos are suitable?

Send us the clearest photos you have. If we need a better angle, clearer details, or additional reference photos before production begins, we’ll contact you. You can also contact us before ordering if you’d like us to check your photos first.

Making & Approval

How long does a custom leather pet portrait take?

Each ZOYOPAW portrait is individually handcrafted and made to order. Before production begins, we may contact you to confirm your photos, personalization details, or any special requests if needed.

Once all required order details are confirmed, please allow approximately 15–20 business days for production.

Production time may vary slightly depending on the portrait style, number of pets, order volume, and any adjustments requested during the preview process. Shipping time is additional.

Will I receive a preview?

Yes. Preview approval is included with every custom portrait at no extra cost. We’ll send the preview to the email used for your order before final completion.

Can I request changes?

Yes. You may request reasonable adjustments after receiving your preview. Requests must stay within the selected product style and confirmed order details. Major redesigns may require an additional fee.

Will the finished portrait look exactly like my photo?

Each portrait is an artistic, handmade interpretation rather than a photographic reproduction. We aim to preserve recognizable expressions, colors, markings, and distinctive details while keeping the character of true handcraft.

Shipping & Support

Do you ship internationally?

We ship to supported destinations shown at checkout. Import duties, taxes and customs fees may be the customer’s responsibility.

Can I cancel my custom order?

If you need to change or cancel your custom order, please contact us within 12 hours of placing your order. We’ll do our best to help before production begins. Once production has started, custom orders cannot be changed or canceled unless the issue was caused by us.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We’ll review the issue and help arrange the appropriate solution, which may include a replacement, remake, partial refund, or full refund depending on the situation.