Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy before placing your order.

Order Processing Time

Most orders are processed within 2-4 business days after payment is confirmed.

Custom, personalized, or made-to-order items may require additional processing time before shipment. The estimated processing time will be shown on the product page when applicable.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times will be displayed at checkout when available.

Please note that shipping times are estimates and may vary due to customs clearance, carrier delays, weather conditions, peak seasons, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout.

Shipping fees do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number when available.

Please allow 2-5 business days for tracking information to update after the package has been shipped.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible at l595864925@gmail.com. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once the order is in progress.

Customs, Duties, and Taxes

Orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless otherwise stated, and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Lost, Delayed, or Returned Packages

If your package is significantly delayed, please contact us and we will help check the shipment status with the carrier.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept the package, or unpaid customs fees, the customer may be responsible for additional shipping costs to resend the order.

If a package is confirmed lost by the carrier, we will review the case and may offer a replacement, refund, or another reasonable solution depending on the situation.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on processing time, availability, or shipping method. You may receive more than one tracking number.

Contact

If you have any questions about shipping, please contact us at:

l595864925@gmail.com